Shipping policy
Shipping & Payment Policy
Last updated: 2024
This Shipping & Payment Policy applies to all purchases made through A'PEXi USA (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.
Orders & Payment
Orders may be placed online through our web-store or in person at our facility.Accepted Payment Methods:
- Visa
- MasterCard
- American Express
- PayPal (online orders only)
- Cash (walk-in customers only, staff approval required prior to payment)
Checks are not accepted.
Payment in full is required at the time of purchase. Orders are processed on a first-come, first-served basis. Orders shipped within the state of California are subject to applicable sales tax based on the shipping or billing address.
All online transactions are securely processed using SSL encryption through Shopify Payments and PayPal.
International Orders
A'PEXi USA does not collect customs duties, import taxes, or brokerage fees for international shipments. Customers are solely responsible for all applicable duties, taxes, and fees required by their country’s import regulations. These charges are typically collected by the shipping carrier upon delivery.
Shipping Policy
Shipping Schedule & Order Processing
- All valid orders received before 3:00 PM Pacific Time (Los Angeles) will be processed the same business day, provided the item is in stock.
- Orders received after 3:00 PM Pacific Time will be processed the following business day.
- Orders typically ship within 1–3 business days after processing.
Processing times do not include weekends or holidays.
Shipping Methods & Handling
Shipping is arranged using the most economical method, typically USPS, UPS, or FedEx, unless otherwise specified or approved in advance.
Carrier selection is determined by A'PEXi USA based on item size, weight, destination, and cost efficiency.
All shipments—regardless of order value—require a direct signature upon delivery.
Signature Refusal Clause
A refused or unavailable signature is considered a valid delivery attempt by the carrier. If delivery cannot be completed due to signature refusal or recipient unavailability, the shipment may be returned to A'PEXi USA. In such cases, the customer is responsible for all return shipping, handling, and any re-shipment costs.
If the recipient will be unavailable to receive and sign for the shipment, it is the customer’s responsibility to use the provided tracking number to arrange local pickup at the nearest carrier facility.
We do not ship to P.O. Boxes or APO/FPO addresses.
Free Shipping
Select items priced over $60.00 USD may qualify for free ground shipping within the continental United States.
Free shipping exclusions include, but are not limited to:
- Aero components (lip kits, bumpers, spoilers, etc.)
- Fragile or oversized items (including wheels, headlights, and big brake kits)
- Items requiring special freight handling
Eligibility and exclusions will be clearly indicated on the product page or during checkout.
Refused or Undeliverable Shipments
Shipments that are refused, returned, or marked undeliverable due to incorrect address information, failed delivery attempts, or signature refusal are subject to additional handling, return shipping, and re-shipment fees.
Original shipping charges are non-refundable. Customers are responsible for ensuring all shipping details and delivery availability are correct at the time of checkout.
Incorrect, Damaged, or Missing Items
Wrong Item Received
If you receive an incorrect item:
- Contact sales@apexi-usa.com immediately
- Do not install, modify, or attempt to use the product
Installed or modified items are not eligible for replacement or return. We will verify the error and issue corrective action once confirmed.
Damaged Shipments
Shipping damage does not qualify as a standard return.
If your order arrives with visible damage:
- Inspect the shipment in the presence of the delivery carrier before signing.
- Photograph any damage to the packaging and product.
- Retain all original packaging materials.
- File a damage claim with the shipping carrier within 7 days of delivery.
- Email your order number, carrier claim reference, and supporting documentation to A'PEXi USA.
Once the carrier claim is approved, A'PEXi USA will:
- Send a replacement item(s), or
- Issue a refund if the product is no longer available.
Lost, Stolen, or Missing Packages
APEXi USA is not responsible for stolen, misplaced, or missing packages after delivery has been confirmed by the carrier.
If an order is marked as “delivered” by the carrier, it is not eligible for refund or replacement under this policy.
If you cannot locate a package marked as delivered:
- Verify the shipping address used at checkout.
- Check with neighbors or your local carrier office.
- Contact us to initiate a carrier investigation.
Carrier investigations may take 7–14 business days. If the carrier confirms delivery according to their procedures, A'PEXi USA will not be liable for reimbursement or replacement.
Will-Call / Local Pickup
Will-call pickup is available by appointment only for scheduled orders.
- Only the billing customer may pick up the order.
- A valid government-issued photo ID (Driver’s License or Passport) is required. No exceptions.
To schedule a pickup or for additional information, please contact:
📞 (714) 685-5700
